Our Policies

1. Standard Reservations (Airport & Point-to-Point)

    •    12+ hours before scheduled pickup:

No cancellation fee. A full refund will be issued.

    •    Less than 12 hours before pickup:

The full fare will be charged. No refund will be provided.

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2. Hourly Services & Special Events

    •    12+ hours before scheduled pickup:

No cancellation fee. Full refund issued.

    •    Less than 12 hours before pickup:

Full booking amount will be charged and is non-refundable.

A reservation will be classified as a no-show under the following circumstances:

    •    The passenger cannot be reached and the chauffeur has waited beyond the complimentary waiting period.

    •    The client does not arrive at the confirmed pickup location.

    •    No cancellation notice is received prior to pickup time.

In all no-show situations, the total reservation amount will be charged and is non-refundable.

Approved refunds will be handled according to the terms above and:

    •    Issued to the original payment method used at the time of booking.

    •    Processed within 5–7 business days after confirmation of cancellation.

The following charges are not eligible for refund under any circumstances:

    •    Administrative or service processing fees

    •    Tolls, parking, wait-time charges, or other expenses incurred prior to cancellation.

If you need to update your booking, please contact us as early as possible. We will make every effort to accommodate changes based on availability. Adjustments in timing, vehicle type, or service duration may result in revised pricing.

    •    Domestic Arrivals: Up to 40 minutes of complimentary wait time beginning from the actual flight landing time.

    •    International Arrivals: Up to 60 minutes of complimentary wait time to allow for customs and baggage claim.

All airport reservations include flight tracking. If your flight is delayed or arrives early, we automatically adjust the pickup time accordingly.

If waiting time exceeds the complimentary period, charges will apply in 15-minute increments at the applicable hourly rate for your reserved vehicle.

•    Sedans & SUVs: 15 minutes of complimentary waiting time from the scheduled pickup time.

Hourly Charters

For hourly reservations, billing begins at the scheduled start time. The vehicle and chauffeur remain reserved exclusively for you during the booked duration.

Extended Delays

If the passenger has not arrived within the complimentary wait period, additional time will be billed in 15-minute increments.

If there is no contact within 30 minutes, the ride may be classified as a no-show and full charges may apply.

A reservation will be considered a no-show if:

    •    The passenger does not arrive within the allowed waiting period.

    •    The passenger is unreachable by phone or message.

    •    No cancellation notice is provided prior to pickup.

In no-show situations, the full scheduled fare will be charged.

    •    For multi-stop trips, special events, or customized itineraries, waiting terms may vary and will be confirmed at the time of booking.

    •    We make reasonable efforts to accommodate unexpected delays whenever possible, subject to vehicle availability.

If waiting exceeds the complimentary period, the following hourly rates apply:

Vehicle Category/Hourly Waiting Rate

Executive Sedan - $70 per hour

Luxury Sedan - $80 per hour

Mid-Size SUV - $85 per hour

Full-Size SUV - $90 per hour

Premium SUV - $105 per hour

Sprinter / Van - $120 per hour

Waiting charges are prorated based on actual time used beyond the grace period.

A mandatory 2.75% New York State surcharge will be added to all trips in accordance with state law.

This fee supports the Black Car Fund, which provides Workers’ Compensation coverage for licensed drivers in New York.

The surcharge is required by law and is not retained by our company.

Recommended for international travelers or clients without phone access.

    •    Your chauffeur will meet you inside the terminal at baggage claim or the designated arrivals area holding a personalized name sign.

    •    Full assistance with luggage from the terminal to your vehicle.

    •    Meet & Greet Service Fee: $40

This option provides the most seamless and stress-free arrival experience.

Recommended for domestic travelers.

    •    Your chauffeur will track your flight in real time.

    •    Upon landing, you will receive a call or text from your driver.

    •    Once you are ready at the designated passenger pickup area, contact your driver and your vehicle will arrive curbside within approximately 5–8 minutes, depending on airport traffic conditions.

This option is quicker and does not include the inside greeting service.